Frequently Asked Questions

General Information

Registration and Blue Zone Access

Browsing Menus and Selecting Food

Placing a Catering Order

Payment and Supporting Documents

Order Amendments and Cancellations

Order Collection and Service

Support and Contact Information

38.Who should I contact for assistance?

Focal Point

Sub-Committee on Services, Catering, Food Supply and Hygiene UNCCD COP17 Mongolia

enkhmend.a@mongolianrestaurants.mn +976 9917 5110 WhatsApp · Viber

When requesting assistance, please include the order number, event date, hall and contact telephone number.

General Information

1.What is the COP17 Catering Platform?

2.Who can use the platform?

3.How can I change the website language?

4.Can I use the platform on a mobile device?

Registration and Blue Zone Access

5.Do I need to sign in to place an order?

8.What should I do if my Blue Zone access has not been approved?

9.Can one user create multiple orders?

Browsing Menus and Selecting Food

10.How can I view restaurant and catering menus?

11.How can I find vegetarian, vegan, halal or gluten-free food?

12.Where can I find food allergen information?

13.Will the actual food look exactly like the photograph?

14.In which currency are prices displayed?

Placing a Catering Order

15.How do I place an order?

16.Can I collect my order myself?

17.Can my order be delivered to the event venue?

18.How should I enter the delivery location?

19.How will I know whether my order has been successfully confirmed?

20.How can I place an order under post-payment terms?

21.Does selecting a hall automatically confirm the hall booking?

22.What does the minimum order quantity mean?

23.How far in advance should I place a catering order?

24.What should I include in the Additional Information section?

Payment and Supporting Documents

25.How can I pay for my order?

26.What should I do if the payment is unsuccessful?

27.Can I receive a payment receipt or invoice?

28.Where should I send the transaction receipt if I pay by bank transfer?

29.Will an unpaid order be confirmed?

Order Amendments and Cancellations

30.Can I amend my order?

31.How can I cancel my order?

32.How long does a refund take?

Order Collection and Service

33.What do I need to show when collecting my order?

34.What should I do if I cannot collect my order at the scheduled time?

35.What should I do if my order is incomplete or incorrect?

36.Can I select multiple delivery locations for one order?

Support and Contact Information

37.Where should I report a technical problem?

38.Who should I contact for assistance?